Terms of Service

1. About us and these terms

iZapp.app (the "Service") is operated by NE1 Electrical Ltd, a company registered in England and Wales under company number 12082633, whose registered office is at 379 Stamfordham Road, Newcastle upon Tyne, NE5 2LH ("we", "us", "our"). You can contact us at hello@izapp.app.

These Terms of Service form a legally binding contract between you and us when you create an account or otherwise use the Service. Please read them carefully. They should be read together with our Privacy Policy, Cookie Policy and Community Guidelines, which form part of these terms.

These terms are available in English only. We record the version you accepted against your account; you can view and save the current version on this page at any time.

2. Words we use

• Account — your registered iZapp account, including any team or organisation account.
• Consumer — an individual using the Service wholly or mainly for purposes outside their trade, business, craft or profession (for example, an apprentice using iZapp to study).
• Business User — anyone using the Service for their trade, business or profession, including electricians, contractors, lecturers, colleges and training providers.
• ZAPPs — the free monthly in-app allowance (shown with a green ⚡) used for certificates and other standard features.
• ZAPPs+ — in-app credits you buy (shown with a purple ⚡), used for AI features and for standard features once your free ZAPPs have run out.
• User Content — anything you or your team upload, enter, post or create in the Service, including certificates, quotes, invoices, photos, evidence, messages and posts.
• AI Output — answers, suggestions, readings, summaries or drafts produced by an AI-assisted feature.

3. Who can use iZapp

• You must be at least 16 years old to create an account. If you are 16 or 17, you confirm that a parent or guardian has agreed to you using the Service. The Service is not designed for, and must not be used by, anyone under 16.
• The Service is designed for electrical apprentices, electricians, lecturers and education providers in the United Kingdom. Regulatory content is based on UK standards (principally BS 7671:2018+A4:2026) and may not be suitable elsewhere.
• If you register on behalf of a business, college or other organisation, you confirm you have authority to accept these terms on its behalf, and "you" includes that organisation.
• Education Provider accounts require an invite code from us. Lecturer accounts may be asked to verify their status before some features are available.

4. Your account

• Give us accurate information and keep it up to date. Use a real, permanent email address — we use it for security messages, receipts and important notices.
• Keep your password secret and switch on two-factor authentication where you can. You are responsible for activity under your account unless it happens because of our failure to keep the Service secure. Tell us straight away at hello@izapp.app if you think someone else has accessed it.
• Accounts are personal. Do not share log-in details. Team owners must invite each team member to their own account.
• Teams. If you own a team, you are responsible for the people you invite and for how they use the Service on your behalf, and you can see and manage the work they create within your team.
• Lecturers and colleges. If you link your account to a lecturer or college (for example with an invite or subscribe code), they will be able to see your name, email address, progress, scores, submissions and related learning information, as explained in our Privacy Policy. You can ask your lecturer or us to remove the link.

5. What's free and what you pay for

• Creating an account and using the core features is currently free for every account type. Some features use ZAPPs (see section 6).
• The only paid product currently available is ZAPPs+ packs, bought as one-off purchases. There is no subscription and no recurring payment.
• The price of each pack is shown in pounds sterling (GBP), including any VAT that applies, on the purchase page and on the secure Stripe payment page before you pay. Payment is taken by our payment provider, Stripe; we never see or store your full card details.
• The contract for a ZAPPs+ pack is formed when your payment is confirmed. We will email you a confirmation.
• If we ever introduce paid plans or subscriptions, we will tell you the price, billing frequency and how to cancel before you sign up, and we will never move you onto a paid plan without your express agreement.
• Organisations (such as colleges) may agree separate written licence terms with us. If those terms conflict with these, the written licence terms apply to that organisation.

6. ZAPPs and ZAPPs+

• Free ZAPPs. Each account receives a free allowance of ZAPPs every calendar month (UK time), including the month you sign up. At the start of each month your free ZAPP balance is reset to that month's allowance: unused free ZAPPs do not roll over and are lost. Free ZAPPs can be used for certificates (including copies) and other standard features, but never for AI features. The current allowance is shown on the ZAPPs page and the Help page. Free allowances are a goodwill benefit and we may change them on reasonable notice.
• ZAPPs+. ZAPPs+ you buy are added to your account straight after payment. They are the only way to pay for AI features and the Team Overview unlock, and they also cover certificates and standard features once your free ZAPPs have run out. When you use an AI feature, the ZAPPs+ are taken when the request starts and automatically returned to your balance if the feature fails to complete. They do not expire while your account remains open.
• The number of ZAPPs each feature uses is shown on the ZAPPs page. If we increase the ZAPPs cost of a feature, we will give you at least 30 days' notice before the change takes effect.
• ZAPPs and ZAPPs+ are licences to use features of the Service. They have no cash value, cannot be exchanged for money (except where the law requires a refund, as explained in sections 7 and 17), and cannot be sold or transferred to another account.
• If a feature fails to work and ZAPPs were deducted (and not automatically returned), tell us and we will put them back on your balance.

7. No refunds & your legal rights

All ZAPPs+ purchases are final

Once you have paid for ZAPPs+ and they have been added to your account, the purchase is final and we do not give refunds — whether or not you use them. Please make sure you choose the right pack before you pay.

The 14-day cancellation right

If you are a Consumer, you would normally have 14 days after buying digital content to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. ZAPPs+ are digital content supplied immediately. Before you pay, we ask you to expressly agree that the ZAPPs+ are supplied immediately and to acknowledge that you lose your right to cancel once they are added to your account. If you do not give that agreement, the purchase will not go ahead.

If something goes wrong

Nothing in these terms takes away your statutory rights. If you are a Consumer, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality. If it is not, you may be entitled to a repair or replacement, or a price reduction or refund. If faulty digital content we supply damages your device or other digital content and that is caused by our failure to use reasonable care and skill, we will either repair the damage or compensate you. If you think something you paid for is faulty, contact us first so we can put it right. Citizens Advice (citizensadvice.org.uk) can give free advice about your rights.

8. Acceptable use

You must not use the Service, or help anyone else use it, to:

• break any law or regulation, or anyone else's rights (including copyright, privacy and data protection rights);
• post or share anything that is illegal, including content that is threatening, harassing, hateful, sexually explicit, fraudulent, encourages violence or self-harm, or exploits or harms children;
• bully, harass, threaten, impersonate or deceive anyone, or misrepresent your qualifications, registrations or competent-person scheme membership;
• issue a certificate, report or document you know or suspect is false, or that records inspection or testing that was not actually carried out;
• send spam, unsolicited marketing, or messages to people who have not agreed to receive them;
• upload viruses or malicious code, probe or test our security without our written permission, overload the Service, or try to get into accounts or data that are not yours;
• scrape, copy, harvest or bulk-download content or quiz banks, or use automated tools (including AI agents) to access the Service, other than via features we provide;
• copy, resell, sub-license, frame or reverse-engineer the Service, except where the law allows;
• use the Service or its content to build a competing product or to train AI models; or
• share another person's personal data without a lawful reason.

If you find a security vulnerability, please report it responsibly to hello@izapp.app and give us a reasonable chance to fix it before telling anyone else.

9. Community features and online safety

Some parts of the Service let users share content with each other, including the community message board, cohort and lecturer messages, and shared revision rooms. Because this makes iZapp a "user-to-user service" under the Online Safety Act 2023, we want to be clear about how we keep people safe:

• Who can see what. Community features are only available to logged-in users. Posts on the message board show your display name and account type and can be seen by any logged-in user. Cohort and lecturer messages are visible only to the members of that cohort or conversation.
• Rules. Everything you post must follow section 8 and our Community Guidelines.
• Reporting. Every message-board post has a Report button. You can also report any content, user or concern (including anything in messages) by emailing hello@izapp.app with "Content report" in the subject. Reports go straight to our moderators.
• What we do. We review reports as quickly as we can and aim to act within 2 working days, and immediately for anything that suggests someone is at risk of harm. We remove illegal content as soon as we become aware of it. We may also remove content that breaks these terms, and warn, suspend or close accounts. Where appropriate we will report illegal content to the police or other authorities.
• Users aged 16 and 17. Because some of our users are under 18, we do not allow sexual, violent, self-harm, eating-disorder, gambling or other content that is harmful to children anywhere in the Service, and we treat reports involving younger users as a priority.
• Your own posts. You can delete your own message-board posts at any time.
• Complaints and appeals. If you disagree with a decision we have made about your content or account, or think we have not dealt properly with a report, email us with "Content appeal" in the subject. A different person from the one who made the original decision will review it where possible, and we will tell you the outcome. This does not affect your right to bring a claim for breach of contract.
• We do not currently use automated (proactive) technology to scan or moderate user content; moderation is carried out by people.

10. Your content

• You keep ownership of your User Content. You give us a non-exclusive, royalty-free licence to host, store, copy, process, display and transmit it only as needed to provide, secure and support the Service for you (including sending documents to the recipients you choose). This licence ends when the content is deleted from the Service, except for copies in backups that expire in the normal cycle and anything we must keep by law.
• You are responsible for your User Content and confirm you have the right to upload it.
• We do not use your User Content to advertise to you, we do not sell it, and we do not use it to train AI models.
• We may remove or restrict access to User Content that we reasonably believe breaks these terms or the law.
• Please keep your own copies of anything important. You can export customers, quotes and invoices as CSV, and download certificates and documents as PDFs.

11. Business tools

• You are the trader. When you use iZapp to quote, invoice, book, message or certify your customers, the contract for the work is between you and your customer. We are not a party to it, we do not act as your agent, and we are not responsible for the work, your prices, payment collection or disputes with your customers.
• Your legal obligations. You are responsible for your own compliance, including the content of quotes and invoices, VAT and HMRC record-keeping, consumer law (for example, giving your customers their cancellation rights), advertising rules, and any competent-person scheme requirements.
• Your customers' personal data. For personal data you enter about your own customers, staff, team members and other contacts, you are the controller and we are your processor. The Data Processing Terms in Schedule 1 apply automatically and form part of these terms. You must have a lawful basis for that data and give your customers any privacy information the law requires (including that you use iZapp to manage your records).
• Messages we send for you. Quotes, invoices, reminders, certificates, booking confirmations, review requests and WhatsApp messages are sent on your instructions. You must only send them to people who expect them, comply with the Privacy and Electronic Communications Regulations (PECR) — for example, review requests and anything promotional may count as marketing and need consent or a valid "soft opt-in" — and, for WhatsApp, follow Meta's WhatsApp Business policies, including getting opt-in before messaging.
• Email read receipts. If you switch on read receipts in Business Settings, a small tracking image is added to quote and invoice emails so you can see when they are opened. Under PECR you are responsible for telling your customers about this and, where required, getting their consent. Read receipts are off unless you switch them on.
• Team and HR records. If you record timesheets, leave, expenses or qualifications for your team, do not record health or other sensitive details unless you have a lawful basis and a genuine need to.

12. Certificates and safety-critical documents

• The Service helps you produce electrical certificates and reports (including EIC, EICR, Minor Works, emergency lighting, PAT and EV charge point records) and related documents such as RAMS. It is a document-production and record-keeping tool only.
• As the inspector, signatory or responsible person, you alone are responsible for the inspection and testing, for the accuracy of every entry, observation and classification code, for exercising reasonable skill and care in line with BS 7671 and any other applicable standard, and for meeting the requirements of any competent-person scheme you belong to (for example NAPIT or NICEIC).
• Auto-fill, validation checks, coding suggestions and templates are aids. They may be incomplete or wrong and do not replace your professional judgement.
• You are responsible for keeping copies of certificates for as long as the law, your scheme or your insurer requires. Download and store your own copies.
• Subject to section 18, we are not responsible for any certificate, report or document you issue or rely on.

13. AI-assisted features

• Some features (including the BS 7671 Regulations Assistant, consumer-unit label scanning, test-instrument scanning, the Scheme of Work generator and AI Tools) use artificial-intelligence services provided by third parties (currently OpenAI and Anthropic) to produce AI Output.
• AI Output is guidance only. It can be incomplete, out of date or wrong, even when it sounds confident. It is not electrical, legal or professional advice and must always be checked against BS 7671, the relevant guidance notes and manufacturers' instructions before you rely on it.
• You are responsible for checking AI Output before using it, especially in any certificate, report or document you give to someone else.
• When you use an AI feature, the text or images you submit are sent to the AI provider to generate a response. Do not include personal data (such as customers' names or addresses, or faces in photos) unless it is needed. See our Privacy Policy for more.
• You may not use AI features to create content that breaks section 8 or the AI providers' usage policies.

14. Training content and qualifications

• Our courses, quizzes, flashcards, simulators and games are study aids. They are not an accredited qualification, do not replace your college, training provider or assessor, and do not guarantee you will pass any exam, the AM2 or an end-point assessment.
• We work hard to keep content accurate and aligned to BS 7671:2018+A4:2026 and current qualification specifications, but errors can happen. If you spot one, please use the in-app flag or tell us.
• iZapp is independent. Unless we say otherwise, we are not affiliated with, endorsed by or acting for the IET, BSI, City & Guilds, EAL, NET, JIB, NAPIT, NICEIC or any other organisation we mention. BS 7671 is published by the IET and BSI, and all trade marks belong to their owners. We refer to regulations and standards for educational purposes and do not reproduce them in full — you should own or have access to the official publications.

15. Our intellectual property

The Service and everything in it that is not User Content — including software, design, question banks, course material, simulators, graphics and the iZapp name and logo — belongs to us or our licensors. We give you a personal, non-exclusive, non-transferable, revocable licence to use the Service for its intended purpose under these terms. Lecturers and colleges may use our content with the learners they teach through the Service, but may not copy it outside the Service or resell it. If you send us feedback or suggestions, we may use them without any obligation to you.

16. Availability and changes to the Service

• We aim to keep the Service available and secure, but we cannot promise it will always be uninterrupted or error-free. We may need to suspend it for maintenance, security or reasons outside our control.
• We keep improving the Service and may change, add or remove features. If a change significantly reduces a feature you pay for with ZAPPs+, we will give you reasonable notice first.
• Features marked as beta, preview or experimental may change or be withdrawn at any time.

17. Suspending or ending your account

• You can close your account at any time by emailing hello@izapp.app from your account email address. Before you close it, please export or download anything you need.
• We may suspend or close your account, or restrict features, if you seriously or repeatedly break these terms, if we reasonably suspect fraud or misuse, if you put other users or the Service at risk, or if we must do so by law. Where it is safe and lawful, we will tell you why and give you a chance to respond. We may also close accounts that have been inactive for more than 3 years after giving you at least 30 days' notice by email.
• We may stop providing the Service altogether on at least 60 days' notice, and will give you a chance to export your data.
• Unused ZAPPs+ on closure. If you close your account, or we close it because you broke these terms, any unused ZAPPs+ are lost and are not refunded. The only exception is if we close your account when you have done nothing wrong, or we stop providing the Service altogether — in that case we will refund the unused ZAPPs+ you paid for, as the law requires.
• What happens to your data after closure is explained in our Privacy Policy.
• Sections that by their nature should continue after the contract ends (including 10, 12, 18, 21, 22 and Schedule 1) will continue.

18. Our responsibility to you

What we never exclude

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot legally be limited or excluded, including your statutory rights as a Consumer.

If you are a Consumer

If we break these terms or fail to use reasonable care and skill, we are responsible for loss or damage you suffer that is a foreseeable result. Loss is foreseeable if it is obvious that it will happen or if we both knew it might happen when you accepted these terms. We are not responsible for loss that is not foreseeable. Because we provide the Service to Consumers for domestic and private use (such as study), we are not responsible to Consumers for loss of profit, loss of business, business interruption or loss of business opportunity.

If you are a Business User

• We provide the Service "as is". To the extent the law allows, we exclude all implied terms, conditions and warranties.
• We are not liable for loss of profits, revenue, business, contracts, goodwill or anticipated savings, for loss or corruption of data where you could have prevented it by keeping your own copies, or for any indirect or consequential loss.
• Our total liability to you arising out of or in connection with these terms in any 12-month period, whether in contract, tort (including negligence) or otherwise, is limited to the greater of £100 and the total amount you paid us in that period.
• You agree to indemnify us against claims by third parties (including your customers) arising from your User Content, your certificates, reports and documents, the work you carry out, or your breach of these terms or of data protection law.

19. Third-party services

We use trusted providers to run parts of the Service, including Stripe (payments), OpenAI and Anthropic (AI features), Meta's WhatsApp Business Platform (optional messaging) and IONOS (hosting and email). Using features that rely on them may also be subject to their terms. Links to other websites (such as Trustpilot or review sites) are provided for convenience; we are not responsible for those sites. The full list of providers that handle personal data is in our Privacy Policy.

20. Changes to these terms

We may update these terms to reflect changes in the law, our Service or how we run it. If a change is material, we will tell you by email or by a notice in the Service at least 30 days before it takes effect (or sooner if the change is needed for legal or security reasons). If you do not agree, you can close your account before the change takes effect. If you keep using the Service after that date, the new terms will apply. The date and version at the top of this page show when they last changed.

21. Complaints and disputes

If you are unhappy with anything, please tell us first at hello@izapp.app with "Complaint" in the subject line. We will acknowledge your complaint within 5 working days and aim to give you a full response within 14 days. If we need longer, we will tell you why. Data protection complaints are handled as set out in our Privacy Policy.

If we cannot resolve a dispute, you may be able to use an alternative dispute resolution service, and Consumers can get help from Citizens Advice. You can also go to court (see section 22).

22. General legal terms

• Law and courts. These terms are governed by the law of England and Wales. If you are a Consumer, you can bring proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts of your home nation, and you keep the protection of any mandatory rules of the law where you live. Business Users agree to the exclusive jurisdiction of the courts of England and Wales.
• Events outside our control. We are not responsible for delays or failures caused by events outside our reasonable control, but we will tell you and do what we reasonably can to minimise the effect.
• Transfer. We may transfer our rights and obligations under these terms to another organisation (for example, if the Service is sold), and will tell you if this happens. Your rights as a Consumer will not be reduced. You may not transfer your rights without our written consent.
• No third-party rights. Nobody other than you and us has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999.
• Severability. If a court decides that part of these terms is unlawful or unenforceable, the rest stays in force.
• No waiver. If we delay in enforcing these terms, we can still enforce them later.
• Entire agreement. These terms (with the documents they refer to) are the whole agreement between you and us about the Service. If you are a Business User, you confirm you have not relied on any statement not set out in them.

23. Contact us

Email: hello@izapp.app
Post: NE1 Electrical Ltd, 379 Stamfordham Road, Newcastle upon Tyne, NE5 2LH
Company number 12082633, registered in England and Wales.

Schedule 1 — Data Processing Terms

This Schedule applies where you are a Business User (or a lecturer, college or team owner) and we process personal data on your behalf ("Customer Personal Data") when providing the Service. It is intended to meet the requirements of Article 28(3) of the UK GDPR. Terms such as "controller", "processor", "personal data" and "personal data breach" have the meanings given in the UK GDPR.

1. Roles. You are the controller and we are the processor of Customer Personal Data. You are responsible for having a lawful basis for it and for giving people the information the law requires.
2. Subject matter, nature and purpose. Hosting, storing, organising, displaying, transmitting (including by email and WhatsApp), generating documents from, and deleting Customer Personal Data so we can provide the Service to you.
3. Duration. For as long as you use the Service, plus the deletion period in paragraph 10.
4. Types of personal data. Names, addresses, contact details, property and installation details, job, booking, quote, invoice and payment information, photos, signatures, messages, and (for teams and learners) work records, qualifications, timesheets, leave, expenses, progress and assessment records.
5. Data subjects. Your customers and their occupiers, your staff, team members and apprentices, your learners, and other people whose details you enter.
6. Instructions. We will process Customer Personal Data only on your documented instructions — which are these terms and your use and configuration of the Service — unless the law requires otherwise, in which case we will tell you first unless the law prevents it. We will tell you if we think an instruction breaks data protection law.
7. Confidentiality. Everyone we authorise to process Customer Personal Data is bound by a duty of confidentiality.
8. Security. We take appropriate technical and organisational measures under Article 32 UK GDPR, including encryption in transit (HTTPS/TLS), hashed passwords, optional two-factor authentication, role-based access controls, parameterised database queries, regular backups and restricted administrative access.
9. Sub-processors. You give us general authorisation to use the sub-processors listed in our Privacy Policy. We will give you at least 14 days' notice (by updating that list and notifying you in the Service or by email) before adding or replacing a sub-processor, so you can object. If you object on reasonable data protection grounds and we cannot accommodate the objection, you may stop using the affected feature or close your account. We impose data protection terms on each sub-processor that offer the same level of protection as this Schedule, and remain responsible for them.
10. Deletion and return. While your account is open you can export or delete your data using the Service. When your account closes, we will delete Customer Personal Data within 30 days (and from rolling backups within a further 35 days), unless the law requires us to keep it. You can ask us to provide an export before deletion.
11. Assistance. Taking into account the nature of the processing, we will help you respond to requests from individuals exercising their rights, and with security, breach notification, data protection impact assessments and prior consultation with the data protection regulator. We will pass on to you any request we receive directly about Customer Personal Data.
12. Breaches. We will notify you without undue delay, and in any event within 48 hours, after becoming aware of a personal data breach affecting Customer Personal Data, with the information you reasonably need to meet your own obligations.
13. International transfers. We will only transfer Customer Personal Data outside the UK in line with Chapter V UK GDPR (for example, to a country covered by UK adequacy regulations or under the UK International Data Transfer Agreement or Addendum).
14. Audit. We will make available the information reasonably needed to show we comply with this Schedule and allow for and contribute to reasonable audits (normally by written questionnaire), on at least 30 days' notice, no more than once a year unless required by a regulator or after a breach.
15. Liability. Each party's liability under this Schedule is subject to section 18.

If your organisation needs a signed data processing agreement, email hello@izapp.app.